Privacy Policy
Last Updated: 8 February 2026
Introduction
Tokynera ("we," "our," or "us") is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our educational analytics platform and website.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.
Information We Collect
Information You Provide
We collect information that you voluntarily provide when using our services:
- Contact information including name, email address, phone number, and institution name
- Account credentials and authentication information
- Educational data including student performance records, attendance information, and assessment results
- Communications you send to us through contact forms or email
- Payment and billing information when subscribing to our services
Automatically Collected Information
When you access our platform, we automatically collect certain technical information:
- Device information including IP address, browser type, and operating system
- Usage data including pages visited, features used, and time spent on the platform
- Cookies and similar tracking technologies as described in our Cookie Policy
- Log files that record system activity and platform performance
How We Use Your Information
We use collected information for the following purposes:
- Providing and maintaining our educational analytics services
- Processing transactions and managing subscriptions
- Communicating with you about your account, updates, and support requests
- Improving our platform functionality and user experience
- Ensuring security and preventing fraud or unauthorized access
- Complying with legal obligations and protecting our rights
- Analyzing usage patterns to enhance our services
Data Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- With your educational institution as part of the service delivery
- With service providers who assist in platform operations, subject to confidentiality agreements
- When required by law or to protect rights, safety, or property
- In connection with a business transaction such as merger or acquisition
- With your explicit consent for specific purposes
Data Security
We implement appropriate technical and organizational measures to protect personal information:
- Encryption of data in transit and at rest
- Access controls limiting information access to authorized personnel
- Regular security assessments and updates
- Secure data centers with physical and digital safeguards
- Employee training on data protection practices
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Educational data is retained according to institutional requirements and applicable regulations.
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Restriction: Request limitation of how we process your information
- Portability: Receive your information in a structured, commonly used format
- Objection: Object to certain processing activities
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our services are designed for educational institutions and are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children without appropriate institutional authorization and parental consent where required.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through our platform or via email. The "Last Updated" date indicates when the policy was most recently revised.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Tokynera
9 Chome-7-3 Akasaka, Minato City, Tokyo 107-0052, Japan
Email: info@tokynera.com
Phone: +81 3-6271-3111